PRIVACY STATEMENT

Introduction

MD Appliance LLC values your personal information. This Privacy Statement describes how MD Appliance LLC collects, uses, and shares Personal Information on our websites, social media pages, and HTML-formatted email messages. We may also collect your personal information offline when you order over the phone or contact customer service. This Privacy Statement applies to this website and any other website owned or operated by or on behalf of MD Appliance LLC. Your access to and use of our websites constitutes your agreement to this Privacy Statement.

OVERVIEW OF OUR PRIVACY STATEMENT

Information We Collect

There are several places on the website where MD Appliance LLC asks you to provide your personal information. We collect both personal information and other data about your visit that is not personally identifiable. When you visit the websites, we may ask you for personally identifiable information such as your name, address, postal or email address, or telephone number. We also may collect your financial information to process your transactions. MD Appliance LLC will only collect this information after informing you first. It is your option to provide the information requested by declining to provide MD Appliance LLC with information.

MD Appliance LLC will maintain all the information we collect from you according to Federal and State laws. MD Appliance LLC ensures that all personally identifiable information it receives via the Internet is reasonably secure against unauthorized access. We will release personal information as required by law, for example, to comply with a court order or subpoena or to assist in criminal investigations.

• Customer Service: If you schedule a service call or delivery, make a consumer inquiry, or email us, we may collect your name, telephone number, and email address to respond to your questions and comments. You may choose to provide additional information, such as the model or the serial number of your product, the date you purchased the product or the nature of your problem.
• Promotional Activities: If you choose to participate in our promotional activities, we may collect your name, email address, and telephone number to administer your participation. We may also collect additional information, such as the model or the serial number of your product, the date you purchased the product or the nature of your problem.
• Offline Collection: We may collect personal information from you offline, such as when you contact our customer service by phone. In this case, we will collect only the personal information you choose to provide to us.
• Sensitive Information: We will never ask you to disclose or provide any sensitive personal information, such as your social security number, health characteristics, political opinions, racial or ethnic origin, or criminal background.

Use Of Personal Information

We may use the personal information collected about you for the following purposes:

• For our internal use because it helps us personalize our marketing and continually improve the websites.
• To fulfill or meet the reason you provided the information. For example:
  • When you share your name and contact information to request service or ask about our services. We will use that personal information to respond to your inquiry.
  • When you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your data to reduce time when dealing with later service orders or processing returns.
• To communicate with you about your account (including any purchases and payments)

Use Of Cookies

Cookies are small computer files placed on your computer by our site. Our site may use both session and permanent cookies. Session cookies make it easier to use our site by, for example, enabling you to move through the site without having to reenter your personal information on each page. Session cookies are deleted when you close your browser. Our site also uses permanent cookies to facilitate our registration and login functions. We may also use cookies to recognize when you return to our website. Some cookies may be set by advertising networks that provide advertising services on our website. In some instances, those network's cookies may trigger specific advertisements based on the parts of our site and other websites that your browser visits.

Information We Share/Disclose

We may share/disclose information about you

• if we are required to do so by law or legal process (which may include laws outside your country of residence)
• to law enforcement authorities or other government officials,
• when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We may furthermore use, disclose or transfer your personal information to a third party in the event of

• any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or
• any portion of our business and assets (including in connection with any bankruptcy or similar proceedings).

Information We Transfer

We control and operate the services from the United States of America. Since we do not operate in other countries, we do not transfer your personal information to be stored and processed in countries outside the United States of America.

Children's Privacy

This website is not for children under the age of 16(sixteen). We do not knowingly collect personal information from children under 16(sixteen) on MD Appliance LLC websites. If we have accidentally received personal information from a visitor under the age of 16(sixteen) on an MD Appliance LLC website, we will delete the information from our records.

Choices And Access

You may opt out of receiving electronic communications from us. You may decide to no longer receive marketing-related emails from us. In that case, you may contact our customer service department and request to opt out of the marketing-related emails. Please note that we may still email you important administrative messages that you cannot opt out of receiving.

How You Can Access, Change Or Suppress Your Personal Information

If you would like to request to review, correct, update, suppress/restrict, or delete personal information that you have previously provided to us, or if you would like to request that we transfer your personal information to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us by phone at 619-339-5682. In your request, please clarify what personal information you would like to have changed, whether you would like to have your personal information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your personal information. For your protection, we may only implement requests for the personal information associated with the particular email address you use to send us your request. We may need to verify your identity before implementing your request. We will comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for record-keeping purposes and/or to complete any transactions that you began before requesting a change or deletion (e.g., when you make a purchase or enter a promotion. You may not be able to change or delete the personal information provided until after the completion of such purchase or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed.

How We Protect Personal Information

We maintain administrative, technical, and physical safeguards to protect against unauthorized disclosure, use, alteration, or destruction of the personal information you provide on this website. We use appropriate technology to help keep the personal information you provide on this site secure. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us.

Updates To This Privacy Policy Statement

We reserve the right to update this Privacy Policy Statement at any time without prior notification. Your continued use of the websites after any change in this Privacy Policy Statement will constitute your acceptance of such change. Additional terms and conditions regarding your data processing may also be provided to you when you request a particular service or access specific content. The effective date of this Policy is January 2021.

How To Contact Us

If you have any questions or comments about this Privacy Statement, or if you would like us to update information we have about you or your preferences, including requests to opt out of MD Appliance LLC's use of your personal information as outlined in this Privacy Statement, please contact us at 619-339-5682.

CALIFORNIA PRIVACY STATEMENT

This California Privacy Notice supplements the general information contained in this Privacy Statement. It applies solely to California residents("consumers"). We adopt this Privacy Notice to comply with the California Consumer Privacy Act of 2018 ("CCPA"). Any terms defined in the CCPA have the same meaning when used in this Notice. This Privacy Notice does not apply to employment-related personal information collect from California-based MD Appliance L.L.C. employees, job applicants, contractors, or similar individuals.

Where noted in this Notice, the CCPA exempts personal information reflecting written or verbal business-to-business communications ("B2B personal information") from its requirements.

What Personal Information Do We Collect

In the last 12 (twelve) months, we have collected the following categories of personal information from our customers:

• Category A: Identifiers – A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. Collected - YES
• Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. Collected - YES
• Category C: Protected classification characteristics under California or federal law – Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth, and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).. Collected - YES
• Category D: Commercial information – Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Collected - YES
• Category E: Biometric information – Genetic, physiological, behavioral, and biological characteristics or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. Collected - NO
• Category F: Internet or other network activity – Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. Collected - YES
• Category G: Geolocation data – Physical location or movements. Collected - YES
• Category H: Sensory data – Audio, electronic, visual, thermal, olfactory, or similar information. Collected - YES
• Category I: Professional or employment-related information – Current or past job history or performance evaluations. Collected - YES
• Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99) – Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. Collected - YES
• Category K: Inferences drawn from other personal information – Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Collected - YES

Personal information does not include:

1. Publicly available information from government records.
2. De-identified or aggregated data.
3. Data excluded from CCPA's scope, such as health or medical information.

MD Appliance LLC obtains the categories of personal information listed above from the following categories of sources:

• Directly from you, for example, from forms you complete or products or services you purchase or register.
• Indirectly from you, for example, from website usage details collected automatically.
• From third parties that interact with us in connection with services, we perform. For example, from businesses on whose behalf we perform services.

Business Or Commercial Purposes For Use Of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes. MD Appliance LLC will not collect additional personal information categories or use the personal information we collect for different, unrelated, or incompatible purposes without providing you notice. We will not sell your personal information we collect when you register for service.

Sharing Personal Information

MD Appliance LLC may disclose your personal information to a third party for a business or commercial purpose or sell it, subject to your right to opt out of those sales. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to keep that personal information confidential and not use it for any purpose except performing the contract.

Disclosures Of Personal Information For A Business Purpose

In the preceding twelve (12) months, MD Appliance LLC has disclosed the following categories of personal information for a business purpose:

• Category A: Identifiers
• Category B: California Customer Records personal information categories
• Category C: Protected classification characteristics under California or federal law
• Category D: Commercial information
• Category F: Internet or other similar network activity
• Category H: Sensory data
• Category I: Professional or employment-related information
• Category K: Inferences drawn from other personal information

We disclose personal information for a business purpose to the following categories of third parties:

• Our affiliates
• Other service providers
• Third parties to whom you or your agents authorize us to disclose your information in connection with products or services we provide you
• Third parties with whom we engage in joint research and marketing activities.

Sales Of Personal Information

In the preceding twelve (12) months, we did not sell any of the following categories of personal information:

• Category A: Identifiers
• Category B: California Customer Records personal information categories
• Category C: Protected classification characteristics under California or federal law
• Category D: Commercial information
• Category F: Internet or other similar network activity
• Category H: Sensory data
• Category I: Professional or employment-related information
• Category K: Inferences drawn from other personal information

If you register with MD Appliance LLC we may sell your personal information to the following categories of third parties:

• Other service contracts.

Your Rights And Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes consumers' CCPA rights and explains how to exercise those rights.

• Access To Information Requests

  You have the right to request that MD. Appliance LLC discloses the following information to you about our collection and use of your personal information over the past 12 months.

  • The categories of personal information about you, we collected.
  • The categories of sources for the personal information about you, we collected.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information about you, we collected.

  (i)If we sold or disclosed your personal information for a business purpose, (ii)for sales, categories of personal information sold to each category of the purchaser, and (iii)for disclosures for a business purpose, the categories of personal information disclosed for a business purpose to each category of the recipient.

  We will provide the requested information once we receive and confirm your verifiable consumer request. We do not provide these access and data portability rights for B2B personal information.

• Deletion Request Rights

  You have the right to request that MD Appliance LLC delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete your personal information from our records unless an exception applies.

  We may not fulfill your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete a transaction for which we collected the personal information, provided a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure another consumer's right to exercise their free speech rights or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

• Exercising Access And Deletion Rights

  To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by phone at (619)339-5682.

  Only you, or a person legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may make a verifiable consumer request for access or data portability only twice within a 12-month period. The verifiable consumer request must: (i)Provide sufficient information that allows us to verify you are the person about whom we collected personal information or an authorized representative, (ii)Please describe your request with enough detail that allows us to understand, evaluate, and respond to it properly.

  We cannot fulfill your request if we cannot verify your identity or authority to make the request and confirm the personal information related to you. If you decide to make a verifiable consumer request, it does not require you to create an account with us. We will use personal information provided in a verifiable consumer request to verify the requester's identity or authority to make the request.

• Response Timing And Format

  We aim to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

  Our disclosures will only cover the 12 months before receipt of the verifiable consumer request. Our response will also explain why we cannot comply with a request, if applicable. For data access requests, we will select a format to provide your personal information that is readily useable and allows you to transmit the information from one entity to another.

  We do not ordinarily charge a fee to process or respond to your verifiable consumer request. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Personal Information Sales Opt-Out And Opt-In Rights

If you are 16 years of age or older, you have the right to direct us not to sell your personal information at any time (the "right to opt-out"). We do not sell personal data to consumers who are, to our knowledge, less than 16 years of age. Consumers who opt in to personal information sales may opt out of future sales at any time. To exercise the right to opt out, you (or your authorized representative) may call us at (619)339-5682.

You do not need to create an account with us to exercise your opt-out rights. We will use personal information provided in an opt-out request only to review and comply with the request.

Shine The Light

Following California Civil Code Section 1798.83 (also known as the 'Shine The Light' law), MD Appliance LLC makes the following disclosure: In the previous calendar year, MD Appliance LLC has not disclosed its consumers' personal information to any third party for direct marketing purposes.

Do Not Track ("DNT") Signals Sent Via Browsers

Given the divergent practices of organizations offering Web browsers and the lack of a standard in the marketplace, we generally do not respond to DNT signals at this time.

The effective date of this Privacy Statement is Jan 2021.